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General Information

CARE & MAINTENANCE: Inspection and Maintenance of furniture should be performed at regular intervals. Every three months or as needed depending upon usage - Check and tighten all screws; Examine glue joints, corner blocks, welds, glides and other points of stress.  If product becomes unstable, remove from service immediately.

Finishes on wood chairs, barstools, table tops & bases, booths and parts should be cleaned using a damp cloth.  If necessary a mild soap can be added to the solution used to dampen the cloth. Water should not be allowed to sit on the finish. Never use harsh soaps, furniture polishes, oils, bleach, degreasers, or other harsh chemicals.

Cleaning instructions for upholstery are product specific. Please follow the upholstery manufacturer’s cleaning instructions to ensure that cleaning does not damage upholstery materials.

WOOD TABLES: Wood tables, although finished with a sealer and top coat, still continue to breath and are susceptible to changes in humidity and temperature. As a result, movement along edges, seams and the entire top is normal. In extreme cases, dramatic changes in humidity and temperature can cause tables to warp and seams to lift. Table warping and seam lifting, while disconcerting, will generally equalize and flatten as the humidity and temperatures equalize.  Rare circumstances where tables do not equalize because of extreme conditions are not covered by warranty.

PRODUCT LIFE: Furniture Life varies dependent upon usage and maintenance of the product.  Because every installation is different, it is the responsibility of the end user/owner of the product to determine if and when the product is no longer safe or fit for service.  Should a product become unsafe or unfit for use, it should be removed from service immediately.

SAFETY: Various products may be provided with certain glides or casters to be used on carpeted floors and not intended for use on slick flooring surfaces.  The safety of these products, when used in a given environment, must be evaluated by the end user/owner of the product.  If it is believed that the product will be unsafe as ordered, please contact the factory.

WARRANTY: The original purchaser of the products from Shafer Commercial Seating, Inc. shall be protected against defects in material and workmanship for a period of one year from the date of the shipment. This warranty does not apply to material or products not manufactured by Shafer Commercial Seating, Inc. such as upholstery materials, laminates and other similar products.

SHAFER COMMERCIAL SEATING, INC., AT IT’S OPTION, WILL REPAIR OR REPLACE ANY PRODUCTS OR COMPONENT PARTS WHICH ARE DETERMINED BY SHAFER COMMERCIAL SEATING, INC. TO HAVE BEEN DEFECTIVE WHEN SOLD TO THE BUYER PROVIDING THAT:(1) BUYER NOTIFIES SHAFER COMMERCIAL SEATING, INC. OF THE CLAIM OF DEFECT WITHIN ONE YEAR OF THE INITIAL SHIPMENT DATE, AND (2) SHAFER COMMERCIAL SEATING, INC. IS ALLOWED A REASONABLE OPPORTUNITY TO INSPECT THE CLAIMED DEFECT.

Warranty may be voided if proper maintenance procedures are not followed or product is modified without written consent from Shafer Commercial Seating, Inc.

Please be advised that wood products are not designed to tolerate extremes or rapid changes in temperature or humidity. Additionally, these products are not intended for outdoor use. Exposure of the product to these conditions may void the warranty.

The warranty described here should be in lieu of any other warranties, expressed or implied, including, but not limited to any implied warranties of merchantability or fitness for a particular purpose.

RETURNS: No merchandise will be accepted for return, repair, or credit without written approval from Shafer Commercial Seating before shipment is made. All freight charges on returned merchandise must be pre-paid. We will not accept any collect freight shipments. Applicable restocking charges will be assessed on all merchandise approved for return.

DESIGN: All designs, descriptions, warranties and specifications may be changed without notice due to new materials, changes in component suppliers, trade practices, improved techniques, etc... As a result, products may vary from what is actually pictured.  We accept no responsibility for copyright infringements.

DIMENSIONS & WEIGHTS: All dimensions and weights listed are approximate and will vary due to the nature of wood and manufacturing processes. Standard industry variations are 1" for chairs, barstools, and booths and 1/2" for table tops. Weight variation is 1 to 2 pounds.

DRAWINGS: All line drawings and sketches, represented on our website, are approximate and not to scale.

WOOD FINISHES: The finishes shown on our website and literature have been simulated to show what our finish will look like on our beech wood chairs and barstools. Please be advised that different wood, as well as grain and tone variations in the same wood, absorb stains differently. Therefore, we cannot guarantee nor assume responsibility for exact duplication of the finishes represented.  If needed, please contact your local Shafer Commercial Seating representative for actual beech wood finish samples.

ERRORS: All photographic, clerical, typographical, measurement, weight and printing errors are subject to correction.

PRICING: All prices are subject to change without notice. All prices and upcharges are list unless otherwise stated.

PRICE QUOTATIONS: All price quotations from the factory will be honored for a period of 60 days, unless otherwise specified, and must be in writing.

MINIMUM ORDER INFORMATION: Due to the high cost of handling small quantity orders, the charge for orders less than $2000.00 net is $250.00.

TERMS: All terms are net. Balances are payable with a check. Payment period is from time shipped. Sight draft, Proforma and C.O.D. accounts require a 50% deposit before order is processed. Accounts with open credit are net 30 days. If an account becomes past due, a finance charge of 1.5% (per month) will be applied to the outstanding balance.

CREDIT: New accounts are requested to furnish a credit application and agreement. All new accounts shall be considered Proforma, as a proper credit check can take approximately 30 days. If your account has gone 60 days without payment, no merchandise will be shipped until the past due balance is paid in full.

DEDUCTIONS: No deductions will be allowed from our invoices for any reason without written authority from Shafer Commercial Seating, Inc.

MATCH-UP ORDERS: If merchandise is to match a prior order, it must be so stated on the purchase order, along with original invoice number and date. We will not guarantee perfect match-up with previously ordered merchandise. For the most accurate match possible, please provide us with a sample from the original order to use as a control finish sample.

ORDER CONFIRMATION \ ACKNOWLEDGEMENT: All orders will be confirmed and acknowledged by Shafer Commercial Seating, Inc. in writing prior to being produced. The order acknowledgement is the final agreement between the customer and Shafer Commercial Seating, Inc. The order acknowledgement supersedes all prior oral and written statements.

IT IS THE RESPONSIBILITY OF THE CUSTOMER TO “DOUBLE CHECK” AND VERIFY THAT ALL THE INFORMATION ON OUR ACKNOWLEDGMENTS IS CORRECT. THE ACKNOWLEDGEMENT IS AN EXACT COPY OF WHAT YOU HAVE ORDERED. IF NO ACKNOWLEDGMENT HAS BEEN RECEIVED BY THE CUSTOMER, THEN IT SHOULD BE ASSUMED THAT THE ORDER HAS NOT BEEN PROCESSED.

ACKNOWLEDGED SHIPPING DATE: The shipping date shown on our order acknowledgment is the approximate shipping date. Orders will be shipped as close as possible to the approximate date designated on our order acknowledgment.  Shafer Commercial Seating, Inc. will not be liable for delay in shipment or delivery of the order, or for damages claimed to result from such delay.

CHANGES ON ORDERS: Requested changes, made on orders, must be in writing. Shafer Commercial Seating, Inc. may not accept changes if job is in progress and material or product has been made.

SHAFER COMMERCIAL SEATING, INC. WILL CONSENT TO A CHANGE ORDER ONLY WITH AN ADDITIONAL CHARGE FOR ALL COSTS INVOLVED IN MAKING THE CHANGE, PLUS A $20.00HANDLING CHARGE FOR EACH CHANGE ORDER.

HOLD ORDERS: Any order held by our factory over 30 days, at customer’s request, will be invoiced and must be promptly paid, even though shipment is to be held at the factory. After 30 days, a daily storage charge will be assessed.

SHIPMENT:  All merchandise is packed in an approved manner. Please inspect all merchandise immediately. The Bill-of-Lading is an acknowledgment by the transportation company of the receipt in good condition of shipments they pick up, our responsibility then ceases. It is the customer’s responsibility to check for concealed freight damage. If a carton is damaged, call the carrier for immediate inspection and do not unpack. After an inspection is made, file your claim with the carrier company.

DELIVERY: Whenever possible, we will ship as per customer’s delivery request. We assume no responsibility for warehousing of merchandise when consignee is unable to receive shipment. Delivery date is contingent upon fires, accidents, strikes, supplies, labor and any other causes that are beyond our control.

F.O.B.:  All items, unless otherwise specified, are priced F.O.B. Denver, our dock. Some of our fully upholstered items are priced F.O.B. North Carolina or California.  Under no circumstances will we assume responsibility for any difference in freight rate charges, or for any freight charges, C.O.D. charges, second delivery charges, beyond point charges, etc. All C.O.D., Sight Draft and Proforma accounts will be shipped freight collect - No third party billing.

CANCELLATIONS: In the event of any cancellations by the Purchaser, the Seller reserves the right, in addition to whatever rights it might therewith have, to charge the Purchaser for all material and supplies either in process or in stock, purchased or made for making the order, plus any other applicable restocking charges.

SPECIAL PROVISIONS: If orders contain provisions inconsistent with the provisions of the Seller’s proposed condition of sale, or acknowledgment of these conditions of sale, seller’s provision shall prevail. No salesman, agent or employee of the Seller has authority to make any representation promise or agreement inconsistent with the provisions hereof. Purchaser agrees to hold Company (Shafer Commercial Seating, Inc.) harmless from and against any and all claims, suits, and judgments for property damage, bodily injury, or death arising out of or in connection with said use of products and against and from the expense of defending such claims and suits, including court costs, attorney’s fees, and all other expenses.